Getting your order
Shipping & Returns
We ship worldwide — most orders from Toronto, with Korean orders dispatched directly from Seoul. Here's everything you need to know.
Free shipping on orders over $150 CAD. Applied automatically at checkout for all destinations.
Dispatch times
Pre-order items
Ships in 2–4 weeks
Your estimated ship date is shown on the product page. You'll receive a tracking notification once your order is dispatched.
Ready-to-ship items
Ships within 3–7 business days
Orders are processed and dispatched within 3–7 business days. Once shipped, delivery time varies by destination.
Where we ship from
Canada, US & International
Ships from Toronto, Canada
Calculated at checkout
Free over $150 CAD
South Korea
Ships directly from Seoul
Calculated at checkout
Free over $150 CAD
Returns & exchanges
Pre-orders
Non-refundable — made to order
Each pre-order piece is crafted specifically for you — once your order is placed, production begins and we're unable to offer refunds or cancellations. Please review all product details carefully before ordering.
Ready-to-ship items
Exchanges for damaged items only
If your order arrives damaged or defective, contact us within 7 days of delivery with a photo and your order number — we'll arrange an exchange.
Good to know
International orders may be subject to customs duties and import taxes upon arrival, which are the responsibility of the customer. Delivery estimates may vary due to carrier delays or customs processing. For any questions, reach out via our contact page.